Kingpin
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@45Caliber They tried the ole 20% discount and I wouldn't go for it.Me:ORDER # 701-9411669-3848245Dusk TIll Dawn Steelbook Bluray damaged and dented in multiple places. Was not wrapped or protected in the box I just received. Very poorly packaged.You are now connected to Vishal A. from Amazon.caVishal A.:Hello, my name is Vishal A.. I'm here to help you today.Me:Hello.Vishal A.:I am really sorry about that.Please give me a minute to check that.Me:I can send thi back today on my way to the post office and I'd like a replacement sent out please.Vishal A.:Thanks for waiting.Me:sureVishal A.:In this case, I will forward this issue to my packaging department. So that they will look into this and this will not happen again for you in future.It would be really helpful if you could visit http://www.amazon.ca/packaging to provide all the details. Our shipping department will be interested in knowing about this.Me:ok. I will do that again.Vishal A.:Also, in this case, I will help you with the free return label to return the item for a full refund.Will that be fine?Me:I'd like a replacement sent out asap please.Vishal A.:Usually, in these cases, we will send the replacement only. But, I can see that this item is sold by the third party seller in our website. We are unable to help you with the replacement for seller items.In this case, please return it for a full refund. In the meantime you can place a new order.Its also like a replacement only, Mike.Me:Even though it was fulfilled by AMazon warehouse?Vishal A.:Yes, Mike.Me:So can you give me a gift certificate so I can order it right away please.or creditVishal A.:I am sorry, I don't have an option to issue an advance refund from my end. If you prefer to keep the item, I will help you with the 20% refund from the item cost.Will that work?Me:No. It's garbage. It's a collectible. I have never had any issues with Amazon providing me with a credit right away before. Even on items that weren't Amazon.Vishal A.:In this case, as an exception I will help you with the full refund. There is no need to return the item.Will that be fine?Me:THank you I will take a gift certificate or credit to my account. But please send me a return slip for this one. I would like to send it back.Vishal A.:Sure, just a moment.
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Haha. "Our shipping department will be interested in knowing about this." I always get this crap. Ummm, the 50 times you told me you would advise the shipping department hasn't helped any. Congrats on the win though. I used to be able to get issues resolved, but now I just go around in endless circles with them, getting nowhere. Too bad their CS doesn't have a social media presence like Zavvi. Tweeting CS issues to Zavvi works wonders.
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Reason I posted this is cause it's the first time I've had the "20%" thing thrown at me. I know you've mentioned it so I thought it was interesting.
Can you imagine Amazon having a twitter. LOL If you go on FB and check out Purolator or Canada Post even though they don't allow you to post messages every time they post they get bombarded with people having problems. Amazon would shut down the internet.
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